Shipping policy
How much is shipping?
Shipping is FREE but you do have to option of upgrading to insured shipping for a nominal fee. Please read through our policy in its entirety as shipping time vary depending on your location and the location of our warehouses. Keep in mind, your order may ship from different warehouses so you may not get everything at once or in one box.
What locations do you ship to?
We are currently offering free shipping to most places worldwide on every order! Be sure to take advantage of this promotion before it's over (we normally offer free shipping on all orders over $85). We package & ship orders to nearly every country across the globe but transit time will vary from location to location. See a list below for the countries we do not ship to.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is insured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to support@scorpiorisingenterprises.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over. Unfortunately we have no control over shipping.
These are the countries we currently do not ship to:
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Afghanistan |
French Polynesia Georgia Guyana Honduras Jamaica Kosovo Kuwait Libya Malawi Mauritania Mauritius Mayotte Mexico Moldova Mongolia Montenegro Nepal Panama Papua New Guinea Peru Réunion Romania Russia |
Rwanda Samoa San Marino Saudi Arabia Serbia Sierra Leone Slovakia Slovenia South Africa South Sudan Sri Lanka Suriname Tanzania Timor-Leste Trinidad & Tobago Tunisia Ukraine Uruguay Venezuela Zambia Zimbabwe |